Retail
Our Peekers are trained, polite and professional to ensure they help present your chain in the best light. Using our mobile app for storing data, our Peekers will take less of your customers' time when surveying them.
Hotels
The profile of mystery shoppers is adapted to the hotel standards - if inspecting a 5 star hotel, we send Peekers with experience of being in 5* hotels, so they act more natural and don't get caught.
Banks
Peekator can provide different mystery shoppers depending on the bank's product. In our database we have private persons, but also a quite large number of business or craft owners.
Brands
Inspect the positioning of your merchandise inside the dealer's store, as well as the dealer's employees' ability to present your product in an adequate fashion.
Market research trends that will stay in 2021.
Andrea Mrša, November 25, 2020
Reading Time: 5 minutes Market research trends are continuously evolving and adapting due to customer behavioral and global changes. That’s been especially notable in times of uncertainty where the need for efficient, time-saving, and smarter research techniques is expanding. Contrary to market research from its earlier days — when data was scarce and expensive — information nowadays has never […]
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5 Reasons Why Customer Engagement Is Important
Andrea Mrša, November 12, 2020
Reading Time: 5 minutes The term “customer engagement” has gained a lot of attention over the years. And for good reason. Companies are beginning to recognize the importance of customer engagement as something that plays a huge role in creating a successful customer-first strategy. But why is it important and what does it stand for in the first place? […]
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How to Identify Customer Needs and Expectations
Andrea Mrša, November 5, 2020
Reading Time: 5 minutes Every customer has certain needs and expectations that have to be met before interacting with a brand. For that reason, a company should know how to identify customer needs and expectations, and use that information wisely to get the most benefit out of them. According to SalesForce, 76% of customers expect companies to understand their […]
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